FAQs

Frequently Asked Questions

Q: Can I wear a bonnet or wig cap under my Head Wrap?

A: To protect your head wrap from being stained with any hair products, it is recommended that you put a bonnet or wig cap underneath. 

Q: What fabric are use for the Head Wraps?

A: Head Wraps are made from a combination of 2 or 4 way stretch fabrics such as

Cotton/Spandex, Polyester/Spandex, and Polyester/Lycra

Q: How should I care for my Head Wrap?

A: Head Wraps are handmade and should be handled with care. It is recommended that head wraps are spot cleaned. Avoid washing in hot water. Hang to dry out of direct sunlight. Do not iron. 

Q: Are all of the knots the same size?

A: Each knot is unique. Our standard knots are are about 4 inches wide, at the base. However, some knots may vary in size, based on the fabric texture and design. 

Q: Are the knotted wraps returned or exchanged?

A: Unfortunately and without exception, we cannot accept exchanges or returns.  If you received the incorrect item/s, please contact us immediately for us to make things right. 

You must notify us via email (theknottedwrap@gmail.com) within 5 calendar days from when the package was delivered. Upon receipt of your email, we will respond promptly and accordingly.

Once we've received the returned item, we will ship out the correct, if available. If  not available, we will refund the full purchase price of returned item or you may select a replacement item of equal or lesser value.